FAQ
Frequently Asked Questions

General Question Answers

Please read our Safety Warning!!!

Death, paralysis, or other serious personal injury may result while you are engaged in motorsports. Motorsports is an inherently dangerous activity. You assume the risk of injury or death whenever participating in motorsports.

No warranty or representation is made as to the product’s ability to protect the user from injury or death. As the user, you are responsible for your own actions and decisions. No safety product can completely protect the user from injury or death.

It is the user’s responsibility to become familiar with all available information concerning the correct use and limitations of all products prior to participating in motorsports.

What is your Product Return policy?

To return a product you purchased (please return new products in original condition and original packaging with invoice), or a product that requires service or inspection, please call 317.852.3067 for a Return Authorization Number. Please indicate the RA number on the outside of your package and ship to:

Impact - Authorized Return
(Indicate Return Number)
1531 East Northfield Drive, Suite #400
Brownsburg, IN 46112

Where does Impact have locations?

Impact's main HQ, sales office and storefront is located in the booming race town of Brownsburg, Indiana, on the West side of Indianapolis. The showroom is located just 10 minutes from the Indianapolis Motor Speedway and less than 5 minutes from Lucas Oil Raceway Park.

Impact - Brownsburg, IN
1531 East Northfield Drive, Suite #400
Brownsburg, IN 46112
(317) 852-3067
Store Hours: 9am-5pm Monday through Friday

The official factory sales and retail storefront in Mooresville, NC is located in the Roush Yates Performance Parts shop in the heart of stock car country, and is surrounded by race teams and is designed to serve racers, race teams and race fans alike. Whether you're visiting or racing in the Charlotte area, the Impact store is another great reason to make a stop in Mooresville, and there's no telling who you might run into!

Impact - Mooresville, NC
Inside Roush Yates Performance Parts

122 Knob Hill Road
Mooresville, NC 28117
(704) 799-0729
Store Hours: 7-6 Monday through Friday | 9-1 Saturday

We also have a West Coast location complete with a showroom and inventory of both Impact and MasterCraft products.

MasterCraft Safety / Impact West - San Diego, CA
9335 Stevens Road
Santee, NC 92071
(619) 449-9455
Store Hours: 8-4:30 Monday through Friday

How do I know what size of glove I need to purchase?

To find glove size in inches, measure around the largest part of hand over knuckles while making a fist, excluding thumb.

  • Small: 7 to 8-1/2"
  • Medium: 8 to 9-1/2"
  • Large: 9 to 10-1/2"
  • X-Large: 10 to 11-1/2"

Webstore/Ordering Answers

I do not see what I want on your website, can I special order something?

Is there something you would like that you don’t see on our website? Please call us at (317) 852-3067 to special order items. We will get it produced quickly and ship it to you, usually with no delay.

What if my item is on backorder?

We make every effort to ship your order in a timely manner. Most products are in stock and ready to ship when you order them. If a product you ordered is backordered or requires additional time for shipping, we will email you with the product availability and estimated time of arrival (ETA). ETAs are only estimates and are not guaranteed. If an item from your order is backordered or delayed, we can either ship the item to you when it becomes available or cancel the order or item at your request and your credit card will not be charged.

What are my payment options?

We accept credit card payments from Visa, MasterCard and American Express.

The security of the information regarding your order is very important to us. We offer safe and secure credit card and electronic check transactions for you through our webstore.

Impact! employs a Verisign SSL Web Server Certificate which allows up to 256-bit encryption where both client and server are capable of encrypting at this level. This technology prevents your personal information from being decoded by anyone other than Impact.

Once you enter the checkout page your computer will begin communicating with our server in secure mode. You know your computer is in secure mode when the "http" in the web address is replaced with "https".


Product Care Answers

How do I care for my gloves?

Put gloves on hands and wash by fully submersing in mild soap and water solution and opening and closing fingers. Squeeze dry while still wearing gloves and hang to drip dry. DO NOT DRY CLEAN OR MACHINE WASH.

How do I care for my shoes?

Excess dirt may be removed with a stiff bristled brush. For stubborn stains, use a mild household cleaner. Suede cleaner will keep your shoes looking their best. Routine maintenance with water-repelling spray will help increase the life of your driving shoes as well.